Using Channel Command Mass Messaging, you can efficiently send a single message to all your MSP partners, or to specific groups of partners or prospects. Don't worry; you can still engage in one-on-one conversations with your MSP partners through direct chat messages.
Mass messaging serves various purposes, including marketing promotions, event announcements, emergency alerts, customer service updates, and more. With the Channel Command Mass Message feature, messages are sent through the existing chat functionality, enabling your MSP partners to respond directly if necessary.
How to send a mass message
- From the side navigation click Channel Command
- Click Mass Messaging.
- Choose from predefined contact lists or create your own. To create a new click, simply select Create a List, and select the MSP company(ies) you wish to message.
- Select the Message Type
- General Update
- Product Update
- Sales Enablement Update
- Security Update
- Account Management Update
- Event Update
- Question
- Compose your message.
- Once your message is ready, click Send.
If you didn't name the new contact list, there's no need to worry. You'll still have the chance to save it for future use; after sending the message, you'll be prompted to save the list:
- Simply enter a name for it and click Save List to retain it.
- If you prefer not to save the list, just click Don’t Save to discard it.
Notification Protocol
- If any user is online when you initiate the message, they'll receive an instant notification.
- If any user is offline, they'll receive an email notification informing them of the missed message.