We are always looking to expand our feature set, so if there is anything else you’d like to see that would help you, please let us know. Your feedback is invaluable.
IMPROVED! Mass Messaging
As a Vendor with Channel Command, you've utilized Mass Messaging and provided feedback on its initial implementation, noting that it was either all connections or nothing. We've listened to your feedback and implemented a change that allows you to target your messages more effectively.
Now, you'll find default contact lists based on partnership statuses set with connected partners. Don’t worry, you can still create your own contact lists. We’ve simply provided a few lists to help you get started.
IMPROVED! Customer Manager White-labeling
For NaviStack Customer Manager, we’ve made some quick modifications for white-labeling:
- Standup on a domain specific to the customer portals only.
- Invitation emails show your MSP Company Name in the header.
- Emails show your MSP Company Name as the sender, but the email remains a Channel Program controlled domain.
Currently, the management of these details is not available, but don’t worry, we plan to expand the white-labeling capability to provide you with more flexibility.
IMPROVED! Vendor Contract Unit Cost
Based on the invaluable feedback from you, our users, we heard you when it came to adding contracts. Specifically, that you might not know the total contract cost, but you do know the unit cost.
For contracts where you’ve selected a billing type of Per (e.g., Customer, Device/Endpoint, User), you’ll be able to enter the amount purchased and the unit cost. After entering the unit cost, the total contract cost will be calculated accordingly.
If you know the total contract cost, you can still enter it, and the unit cost will be calculated automatically. However, be aware that modifying either the unit cost or total contract cost will update the other field accordingly. These fields are interconnected and changes in one will affect the other.
REFINED! Vendor Contract Calculations
To avoid confusion with contract calculations for the total per payment, the start and expiration dates have been removed from the equation.
Instead, contract calculation for the total per payment will focus on the contract agreement selected specifically. Now, if your contract starts mid-month or mid-year, be sure to enter the appropriate start date so that the simple KPI reports correctly reflect the costs for the current month and year.
UPDATED! Terminology Consistency
As an MSP, you might have read articles or talked to our team and heard them say Vendor Contract Manager or Customer Manager.
Yet, in the system, you see Vendor Subscriptions and Manage Clients.
To be consistent with our terminology, we’ve updated labels within the application to match correctly. This means where you used to see Subscriptions, you’ll now see Contracts, and where you saw Clients, you’ll now see Customers.