User Management
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      2. Managing Users
      3. User Management

      Managing User Requests

      Users can request access to your profile through registration or invitation. However, you have full control over managing these requests to prevent unauthorized access.

      NOTE: Pending requests are reviewed by Channel Program to flag suspicious users. While we don't reject users on your behalf, we may flag certain requests for caution based on our findings. If a user is flagged, feel free to contact us for further insights into our investigation.

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      In this guide:

      Declining User Requests

      Declining a request disables the user's access to the application if they have only requested access to your account. You can reverse this decision later if you confirm their validity.

      1. From the side navigation click Company Profile.
      2. Select Manage Users.
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      3. Select User Requests.
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      4. Click the Decline icon next to the user's request.
      5. Select a reason for declining the request.
      6. Provide additional details explaining your decision.
      7. Click Decline.

      Approve User Requests

      When approving a user, you can assign a role. Ensure the correct role is available before proceeding.

      1. From the side navigation click Company Profile.
      2. Select Manage Users.
      3. Select User Requests.
      4. Click the Approve icon next to the user's request.
      5. Assign the appropriate role to the user.
      6. Click Approve.

      Once approved, you can manage the user's access through the Active Users tab. For more details, refer to the Managing Users guide.