[MSP] Portal Access
      Back to home
      1. Help Center
      2. Channel Command
      3. [MSP] Portal Access

      How to request access to a Vendor's Channel Command (PRM) portal

      Access will only be available if Channel Command (PRM) has been enabled for at least one vendor. Whether accepting an invitation or requesting access. Be aware you are requesting this on behalf of your entire organization, not just for yourself.

      How to get invited

      Your vendor can send you an invitation to access their Channel Command (PRM) portal through two methods:

      1. Personalized email or email campaign:
        1. You may receive a personalized email or an email through a campaign.
        2. The link in the email will redirect you to either the vendor's portal if your organization already has access, or to the NaviStack page if access has not yet been requested.
        3. If redirected to the NaviStack page, you can either request access or build your stack, and a request will be sent on your behalf.
      2. Invitation email via Channel Command:
        1. If invited via Channel Command, you will receive an email about the invitation. Simply click Accept Invitation in the email.

      Important points to note:

      • If you're an existing Channel Program user, ensure the invitation is sent to your registered user email address.
      • If you're not currently a Channel Program user, you'll need to register for an account using the email provided in the invitation.

      How to request access

      An access request will automatically be sent on your behalf after adding a product to your NaviStack board.

      Before requesting access, it's recommended to learn more about the vendor to determine if there is a fit.

      1. Navigate to NaviStack from the side navigation.
      2. Click Manage Stack.
      3. From Manage Your Stack details, click See all vendors.
      4. Click on the Portal Access filter, then select Portal Access Not Requested.
      5. Locate the vendor from the list and click the 3-dot menu, then click Request Access.
      6. Repeat for each vendor access should be requested.

      The vendor will receive immediate notification of your access request. You should now await their review as they consider whether to grant authorization.

      If you accidentally requested access to a vendor, simply locate the vendor, click the 3-dot menu, and choose Cancel Request.