Chat Management
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      1. Help Center
      2. Channel Command
      3. Chat Management

      Can I chat with my vendors?

      You're welcome to engage in conversations with your vendors through our Channel Command (PRM) portal. 

      How to start a chat

      1. From the side navigation click NaviStack.
      2. Click Vendor Portals.
      3. Locate the vendor you wish to message from the list and click on the chat button.
      4. If there are multiple profile admins, choose the user you want to chat with.
      5. Compose your message in the window.
      6. Click Send when your message is ready to be sent.

      Notification Protocol

      • If any user is online when you initiate the message, they'll receive an instant notification.
      • If any user is offline, they'll receive an email notification informing them of the missed message.

      How to respond to a chat

      Your connected partner might initiate a chat request. Here's what happens when one comes in: 

      1. If you’re offline, you’ll receive an email information you of new chat requests.
      2. When logged in to Channel Program.
        1. An alert will appear in the bell icon on the top navigation bar. Click the notification to view the message.
          ITSPChat_3
        2. A new chat bubble will appear on the NaviStack Click the bubble to open the chat.
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      3. On the vendor portal page, the chat icon for the respective vendor will display a red flashing dot, indicating pending messages. Click on the chat button to respond. If there are multiple profile admins, you'll see which user reached out.

      Feel free to communicate seamlessly with your vendors through our platform!