Product Review Management
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      1. Help Center
      2. StackCharts & Product Reviews
      3. Product Review Management

      As a vendor, how do I manage reviews?

      Whether good or bad, reviews help improve partner trust, and loyalty, and help you to improve your product or service stack.

      All reviews submitted undergo a review by Channel Program before they are shown on your products page. Once the review has been approved, you’ll receive an email letting you know that a new review is available.

      How to know if there are unread reviews

        Unread reviews are specific to whether you as the vendor have read a review that has been submitted.

        To see all reviews, read or unread, click Product Reviews from the side navigation.

        If there are any unread reviews, you’ll see a badge in the side navigation. Once a review is read by yourself or another administrator in your organization the number will decrease. 

        How to verify the reviewer

        1. From the side navigation, click Product Reviews.
        2. Locate the review. Click View Review.
        3. If you know the user is a partner, click Verify this reviewer as a product user.

        If you’ve confirmed later that the user is not a product user click Remove Verification.

        How to reply to a review

        1. From the side navigation, click Product Reviews.
        2. Locate the review. Click View Review.
        3. Click Reply to this review.
        4. Enter a response. Your response must be between 30 and 1,000 characters.
        5. Click Save Reply.

        How to edit a reply

        1. From the side navigation, click Product Reviews.
        2. From the side navigation, click Product Reviews.
        3. Locate the review. Click View Review.
        4. Click Edit.
        5. Make the edits you want.
        6. Click Save Reply.

        How to remove a reply

        1. From the side navigation, click Product Reviews.
        2. Locate the review. Click View Review.
        3. Click Remove.
        4. Confirm the removal. Click Yes.

        How to export reviews

        Exporting reviews in CSV (comma separated values) format, is a great way for you to share feedback with your team.

        The Export as CSV button will only appear if your product(s)/service(s) have at least one review available.

        1. From the side navigation, click Product Reviews.
        2. Click Export as CSV.

        If you use Microsoft™ Excel note the following formatting issues that may appear.

        • Issue: ‚Äô may appear in place of an apostrophe. Example: I‚Äôve rather than I’ve.
        • Solution: Complete a find and replace to clean-up the data changing ‚Äô to an apostrophe.
          Export_1
        • Issue: Answers of 1-10 and 11-25 will appear on the export as dates based on current year. Example: 10-Jan (1/10/2023).
        • Solution: Complete a find and replace to change the field from date to text.

          To turn a field from date to text, simply add an apostrophe before the numbers and update 1/10/2023 or 11/25/2023 to be '1-10.
          Export_2